Terms & Conditions

Terms of Use, Purchasing, Delivery and Returns


1. Use Of Our Website

1.1 To purchase goods from our website you must be over eighteen years of age. Details provided upon registration or at any time must be correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must provide your real name, address, phone number, email address and any other details that we may require to process your order.


1.2 We reserve the right to: decline a new customer registration or suspend a customer’s account at any time and at our sole discretion, to terminate your access to all or part of the services with or without notice, to discontinue the website or services, or any part thereof, at any time, with or without notice.


2. Availability

2.1 Goods and services sold on this website are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given.


3. Pricing, Description and Product Information

3.1 The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.


3.2 All prices are shown in £ sterling and include VAT where applicable. Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.


4. Ordering

4.1 The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered or provision of service, unless we have notified you that we do not accept your order, or you have cancelled it. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.

5. Payment

5.1 We take payment via Visa, Mastercard & PayPal from your card at the time we receive your order.


6. Delivery

6.1 Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once the item has been delivered (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you.


7. Cancellations and Returns

7.1 We are unable to accept cancellations or returns for personalised products due to the nature of the item. However, we are happy to accept cancellations and returns for non-personalised products, but please contact us ASAP through our contact us form, as we can not cancel your order after it has been dispatched.


7.2 For return of non-personalised products, please let us know within 14 days of receiving your items through our contact us form. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full.


7.3 We hope you are happy with any product purchased, but if you wish to return a non-personalised product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of WITHPUNS.


8. Refunds and Exchanges

8.1 All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that WITHPUNS is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, we reserve the right to offer a full refund or a replacement item free of charge.


9. Indemnity

9.1 You agree to indemnify and hold WITHPUNS harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the WITHPUNS website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.


10. Changes to Terms and Conditions

10.1 We reserve the right to change any aspect of these terms and conditions without notice, at any time. This right shall not affect the existing terms and conditions accepted by the customer at the point of purchase.


11. Force Majeure

11.1 We shall not be liable for any delay or failure to perform any of our obligations should delay or failure result from events or circumstances outside our reasonable control. Including but not limited to: acts of god, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the we shall be entitled to a reasonable extension to deliver obligation.


12. Company Details

12.1 Registered office: WITHPUNS, Merlin Grove, Ilford, Essex, IG6 2QX. VAT Registration Number GB322682315.